Warranty

Overview

This repair warranty policy (“Policy”) sets out the process for making a warranty claim with REELENTLESS INNOVATIONS PRIVATE LIMITED (“Company”). The scope of coverage, warranty periods, inclusions, exclusions, and repair-wise conditions are governed by the Company’s repair warranty matrix / warranty reference sheet (the “Warranty Matrix”) and the invoice/job sheet issued for the relevant Repair.

This warranty is a limited warranty on certain repairs and parts as notified at the time of the Order and shall be read in conjunction with the terms and conditions available at /terms-and-conditions (“Terms”). This warranty is in addition to rights under applicable law, and nothing in this Policy limits statutory rights that cannot be excluded under applicable consumer laws.

Definitions

• “Device” shall have the same meaning as ascribed to the term under the Terms.
• “Repair” or “Services” shall have the same meaning as ascribed to the term ‘Services’ under the Terms.
• “Part” means any component fitted/replaced during the Repair (where applicable).
• “Warranty Period” means the period specified for the relevant Repair/Part in the Warranty Matrix and/or the User’s invoice/job sheet.
• “Proof of Service” means the original invoice/job sheet/receipt (and any warranty card where provided) for the relevant Repair.

What This Warranty Covers

Coverage is governed by the Warranty Matrix and the User’s Proof of Service. This Policy does not expand coverage beyond what is stated therein.

Subject to the Warranty Matrix and this Policy, the Warranty generally applies to functional failure of the specific part fitted during the applicable Warranty Period.

The Warranty Matrix notes certain universal inclusions that apply to completed repairs (for example, device cleaning, photographic record, warranty card/receipt; and certain logistics for workshop cases).

What This Warranty Does Not Cover

The exclusions and void conditions in the Warranty Matrix shall apply.

Without limiting the above, and consistent with the Terms, the Warranty does not cover and/or shall be void where:

• The Device suffers subsequent physical or liquid damage after completion of the Services.
• The Device is opened, serviced, or modified by any person other than the Company or its authorised service partners during the Warranty Period.
• The User has misused the Device, used counterfeit parts, or failed to follow manufacturer or Company instructions.
• The issue is attributable to software-related faults (including OS updates/app issues/settings), normal wear and tear, or other exclusions listed in the Warranty Matrix.

How to Make a Warranty Claim

• Check your Proof of Service and the applicable Warranty Period under the Warranty Matrix for the relevant Repair/Part.
• You must contact the Company within the applicable Warranty Period and promptly upon noticing the defect.
• Provide: (a) Proof of Service (invoice/job sheet/receipt); (b) device identifier (IMEI/serial number); (c) brief description of the issue and supporting photos/videos (where possible); and your registered name and mobile number.
• Do not attempt repairs through any third party before the Company inspects the Device.
• The User must make the Device available for inspection as instructed by the Company (doorstep revisit and/or workshop inspection).

What We Will Do

All warranty claims are subject to inspection to confirm (a) the existence of the defect; (b) that the defect relates to the covered Part/workmanship; and (c) that no exclusion/void condition applies.

If, during the Warranty Period, the User experiences a defect in the covered part or workmanship and the claim is validated, the Company’s sole obligation, and the User’s exclusive remedy, shall be (at the Company’s option) to: (a) repair the defective part; or (b) replace the defective part; or (c) re-perform the relevant Services, without any additional charge.

Target timelines: Upon the Company confirming, in writing (including by WhatsApp/SMS/email), that a warranty claim has been accepted, the Company shall use reasonable commercial efforts to initiate the resolution process within 24 (twenty-four) hours of such confirmation.

Fees, Inspections, and Access

• The User shall provide reasonable access to the Device for diagnosis/testing, including at the doorstep or at a workshop, as the Company may determine.
• If inspection indicates that the issue is not covered, the Company may offer a paid repair/solution, subject to the User’s approval.
• The Warranty Matrix indicates logistics such as free pickup and return for workshop-based repairs.

Data, Privacy, and Device Condition

Before submitting the Device for any Services, the User shall: (a) back up all data; (b) remove SIM/memory cards/covers/accessories not required; and (c) disable security/tracking features that prevent diagnostics/testing or provide temporary access codes as reasonably required.

The User acknowledges that performance of Services may involve access to or handling of data stored on the Device, and the Company does not guarantee that data/software/configurations will be preserved or recoverable after Services, except where loss arises due to the Company’s wilful misconduct.

Limitations

To the extent permitted by applicable law, the Company shall not be liable for any indirect, special, punitive, exemplary, speculative or consequential damages, including loss of use, loss of data, business interruption, or loss of profits.

Subject to applicable laws and except in cases of death or personal injury caused by the Company’s negligence or wilful misconduct, the Company’s aggregate liability for all claims connected with a specific service shall not exceed the total fees (excluding taxes) actually paid for the specific Services giving rise to the claim.

Transferability

The Warranty is non-transferable and applies only to the original customer (i.e., the person named on the Proof of Service).

Changes to This Policy

The Company may amend or update this Policy from time to time. The version and effective date will be updated on publication.

Contact Information

For warranty claims and support:

• Email: info@ifixicare.com
• Phone / WhatsApp: +91-9315227908